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Computer Telephony Integration:

Best of Both Worlds, PC and Telephone

Computer Telephony Integration (CTI) combines the capabilities of the Strata CIX™ business telephone system with custom functionality provided by computer applications.  This leverages the power of both devices to bring a more effective tool to the desktop.

Computer Telehony Integration

CTI applications are brought to users either through system-wide applications or applications on individual PCs.

  • System Open Architecture Interface (OAI) uses the LAN connection for individual PC users to access applications running on a PC server connected to the telephone systems.
  • Desktop OAI, where each user's Digital Telephone is equipped with an Integrated PC Interface, accessess the applications on their individual PC.



 

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