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Distribute Calls Smoothly and Comprehensively

Your contact center doesn't have to be complex to be powerful.  In fact, the Strata CIX™ ACD is simplicity at its finest, running as an application on the Strata Media Application Server or other network server.  A robust array of Automatic Call Distribution (ACD) features make it easy to optimize contact center operations, increase customer satisfaction, and improve efficiency.  You can very effectively allocate inbound calls among your call-handling agents.

Toshiba Call Center Solution

You'll appreciate its numerous, valuable features:
  • Advance Call Routing
  • Skill-Based Routing
  • Priority Queuing
  • Muliple Group Agent Log-in
  • Agent Priority Routing
  • Intelligent Announcements
  • IVR Voice Assistant
  • Integration of Your PC and Telephone
  • Call Recording/Logging
  • Call Center Reports



 

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